Returns & credit If a piece can't be found. Vietnamese fashion houses are small, and many of the best pieces are produced in very limited runs. Occasionally a piece sells out between quotation and purchase, a size becomes unavailable, or a parcel is delayed or held in transit. This page explains exactly what happens to your money in each case. The policy is consistent, decided in advance, and applied the same way every time.

Two states, one answer

• Nothing has been purchased yet

  You will receive a full refund, less only any non-refundable card-processing fee if you paid by card. That fee is retained by the payment processor and never reaches me. If you pay by bank transfer, Wise, or Zelle, there are no processing fees to deduct. Alternatively, you may choose store credit worth 105% of your payment.

• The piece has been purchased, or the order is underway

  You will receive credit worth 105% of the amount paid. If I am able to recover funds from the boutique, atelier, or carrier, I will pursue that separately; your credit will not depend on the outcome.

For an order that is partly underway, the policy can apply in both ways: unspent amounts are refunded as money, while committed amounts are issued as credit. You will receive a line-by-line breakdown rather than a single combined figure.

Three ways to use it

1. 01

   Clothing credit

   Use it toward any piece from any Vietnamese house at its actual receipt price, with no markup.

2. 02

   Styling credit

   Use it toward styling tiers, sourcing fees, The Trace, in-shop sessions, or shipping.

3. 03

   A combination of both

   Split it however you prefer. If you do not specify, it remains as one flexible balance that can be used across all services.

The small print, kept small

• It never expires. There is no deadline, reminder email, or unused-balance forfeiture.
• It may be transferred once, to a person you name in writing.
• It can be combined with gift credit and new orders.
• It can be used for anything offered here — pieces, styling, sourcing, The Trace, sessions, and shipping.
• You can use it partially. The remaining balance stays on file in both Vietnamese đồng and U.S. dollars, at the locked rate of 25,000₫ per US$1. If that rate ever changes, you keep whichever of the two figures is worth more on the day you spend it.
• It is a balance, not a price lock. Credit spends at the prices and fees current on the day you use it — the same prices anyone else pays that day.
• It is a gift, not an instrument. Credit may be given once to a person you name; it cannot be sold or traded.
• If the business pauses or closes, outstanding credit becomes refundable in cash upon request for 90 days after notice is given.

Costs that cannot be returned as cash

Some costs are paid to third parties and cannot be recovered once incurred. Where possible they may be reflected in credit, but they cannot be refunded in cash:

• Card-processing fees already charged by Stripe
• The 3% currency-transfer allowance, once funds have been converted into đồng
• Shipping services already performed, even if customs subsequently holds the parcel
• Import duties and taxes, which are always the recipient's responsibility
• Styling work already delivered, including edits, lookbooks, and sourcing
• Made-to-measure atelier deposits, once cutting has begun

This is why I encourage bank transfer or Wise at checkout: fewer payment fees mean less can be lost if a refund becomes necessary.

Answered in advance

• A piece is out of stock but the house expects a restock. If they give a date, you choose: wait against that date, or take credit now. If they cannot give a date, I will not hold your money on a maybe — it becomes credit immediately and the piece goes on a watch list.
• Nothing is held indefinitely. Any order that has not moved for 30 days converts to credit automatically, and I will tell you when it does. Credit never expires, so nothing is lost — only the open order closes.
• A buying window is postponed or cancelled. Every deposit against it is refunded in cash, in full. A window is my commitment, not your risk. The same applies if you paid for an in-person check and the buy ends up handled remotely — the difference comes back in cash.
• Your size sells out, but another size remains. I will not purchase a different size simply to preserve the order. I will offer the closest available alternative in your size, a made-to-measure quote, or a refund.
• The piece arrives and you do not love it. Most Vietnamese boutiques operate on a final-sale basis, and purchases are made only after you approve photographs. The piece is therefore yours, but I will restyle it into your existing wardrobe at no charge.
• The wrong item arrives, or it is damaged. Notify me within 48 hours and include an unboxing video. I will resolve the issue at my cost.
• The fit is off despite correct measurements. You will receive a local alteration allowance of up to 300,000₫ in credit.
• Made-to-measure pieces. Once fabric has been cut, the deposit cannot be refunded in cash. I will make this clear before you place a deposit. If the atelier is at fault, it covers the alterations and my fee will not be charged twice.
• A parcel is lost. I will file a claim with the carrier. You will receive credit immediately, and it will convert to a cash refund if the carrier pays the claim.
• Customs seizes or destroys a parcel. You will receive credit for the piece. Shipping is not refundable, because the service has already been performed.
• An agreed deadline cannot be met. I will flag this before purchasing wherever possible. If the piece has already been purchased, I can ship it to any address worldwide that you provide.
• A gift recipient does not want the item. The credit follows the recipient, unless the giver instructs otherwise in writing before shipment.
• You change your mind before purchase. Any unspent money is refunded. Only styling work already completed is retained.
• Anyone working on my behalf makes the mistake. Treated exactly as my own — you never have to work out who touched your order.

What this policy does not promise

A policy that promises everything is not worth trusting. These are the limits, stated rather than buried:

• Vietnamese boutiques are largely final-sale. I cannot create a return right the house itself does not offer.
• Fit across unfamiliar brands is judgement, not a guarantee. Measurements are checked, never promised.
• Stock at the moment of ordering cannot be guaranteed by anyone, including the shop.
• Customs outcomes and duties belong to the destination country.
• Sometimes a sold-out piece is simply gone, and the honest answer is that I cannot find it again.
• Credit is a promise to do work or buy goods, honoured for as long as the business exists — cash-convertible only in the cases named above.